Frequently Asked Question
Q: Are you a new agent?
A: SSI operates
on an established agency platform supported by experienced
management and operational teams. From the client’s perspective,
it is business as usual,consistent handling standards,
responsive communication, and full regulatory compliance.
Q: Which ports can you cover?
A: Major Indonesian ports, with
additional ports available upon request through trusted
local partners.
Q: Do you provide 24/7 support?
A: Yes. Our operations team
provides 24/7 communication and support for active port
calls.
Q: Can you provide Proforma DA quickly?
A: Yes. Please share vessel details,
ETA, terminal, and scope of operation. We will respond
promptly.
Q: Do you handle crew changes and urgent cases?
A: Yes. We support crew changes,
medical cases, repatriation, and other urgent operational
requirements.
Q: Can you handle spares clearance and delivery?
A: Yes. We coordinate customs
clearance and delivery of ship spares to the vessel, either
alongside or at anchorage, as required.
Q: How do you manage transparency and cost control?
A:
We apply transparent cost structures, detailed Proforma DA,
and structured post-call reporting supported by clear
documentation. All disbursements are monitored and reported to
ensure cost visibility and accountability.
